Arbor Parent Portal / App

What is the Arbor Parent Portal / App?

The Arbor portal allows you to access a whole host of information on your mobile device through your app store or via your web browser Handsworth Wood Girls’ Academy (arbor.sc)  You will be able to view attendance data, house points, notifications regarding school communications, school events and you can update personal information on your child’s profile.

Click here to find out more from Arbor and other helpful tips

Downloading the Arbor App & enabling push notifications

Download the app via your phone’s app store and ensure you turn on your push notifications to stay up to date.

Android users, ensure you have turned on push notifications by going to Settings > Apps > Arbor > Notifications.

iOS users will be prompted to receive push notifications when you download the app, ensure you select ‘allow’.

You must enable push notifications to receive a notification when you have a new in-app message. If you do not enable this, you will not be alerted to a new message and may miss important information.

Logging in to the Arbor Parent Portal / App for the first time

You must enter your email address to log in.

Please note that this must match the email address that we hold on Arbor for you at the school.

If you have any issues logging in, please email us at enquiry@hwga.org.uk so that we can ensure our records match.

You then need to select the correct school. The first time you log in, you will be asked to read and confirm Arbor’s terms and conditions. As a security measure you will be prompted to confirm your child’s date of birth.

(If you have more than 1 child at school, please confirm the date of birth of your eldest child. Once you are logged in, you will be able to switch between children)

Arbor Pay

King Edward VI Handsworth Wood Girls Academy is a cashless site.  We use Arbor Pay to manage all student payment items such as meals, trips, music lessons, donations and more.

Arbor Pay is straightforward to set up and use and is secure.  Once logged in to Arbor via the Parent Portal or the Parent App (see above for details), from the “Quick Actions” button, navigate to “My Payments”.  Here you’ll be able to top up meals & other balances as well as see invoices for payments you’ve already made.

There is a comprehensive help centre within the Portal/App (click on the Help Centre button).  If you can’t what you need in the Help Centre and your query is about getting set up with Arbor, please e-mail enquiry@hwga.org.uk, or, for specific payment items within Arbor Pay then contact us on enquiry@hwga.org.uk .  

You must be listed as a Primary Guardian to have access to payment items.  See the “Trouble Shooting” section below for more information.

Troubleshooting

If you are having difficulty accessing the app, first check that the email address you are using to log in, matches what is held with the school office. As mentioned above, email us at enquiry@hwga.org.uk so that we can assist you.

If however, your details are correct and you are still not able to access the Arbor App, here are some steps to take:

• If you have more than one child, make sure you are entering the date of birth of your eldest child to access the app for the first time.
• Only relatives who are primary guardians of a child can access the app. You can email enquiry@hwga.org.uk to confirm if you are listed as Primary guardian. Primary Guardians are the person/s who have parental responsibility for the student.
• Make sure you are accessing the app on a phone; the app will not function on a tablet but you can visit Handsworth Wood Girls’ Academy (arbor.sc) to login without the app.
• If however none of the above steps results in you successfully logging in to the App, please contact the school.

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